Refund & Cancellation Policy

This policy applies to paid subscriptions to Roundexa Marketing OS, operated by ROUNDEXA.

Free trial

The free trial lasts 14 days and needs no payment card. Nothing is charged during the trial.

Cancelling a subscription

You can cancel at any time from Billing in your account, or by emailing support@roundexa.com. After you cancel, you keep access until the end of the period you already paid for. No further charges are made.

Refunds

Refund requests made within 7 days of the first payment are refunded in full if the service was not used to publish posts. Renewal payments are not refunded except where we charged you in error.

How refunds are paid

Approved refunds go back to the original payment method within 5 to 7 working days of approval. Your bank may take additional time.

Contact

Email support@roundexa.com or call 8329065030 with your registered email and the payment reference.